BiBi Half Zip Vintage Washed Fleece Hoodie
$80.99 $57.87
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Runs small True to size Runs large
Shipping Information
At Sakura Nova, we’re dedicated to delivering your orders quickly and reliably, whether you’re shopping from the United States or abroad. Here’s everything you need to know about our shipping process.
Shipping Destinations
• We ship to most U.S. addresses including P.O. boxes, territories, and military bases (APO/FPO). Some restrictions may apply to certain destinations; please ensure your address is complete and accurate at checkout.
• International shipping is available to select countries (see available destinations at checkout).
Order Processing
• Orders are usually processed within 1–3 business days after payment is received.
• Orders placed on weekends or holidays will be processed on the following business day.
Delivery Timeframes
• United States (Domestic): 2–5 business days for most orders shipped from our U.S. warehouse; 5–10 business days for items shipped from our international warehouse.
• International: 10–20 business days, depending on destination and customs processing.
• Please note: Delivery times are estimates and may vary due to carrier delays, peak seasons, or unforeseen circumstances.
Shipping Charges
• Shipping rates are calculated at checkout based on the total weight and destination of your order.
• Free standard shipping on U.S. orders over $75 (after discounts, before taxes).
• International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Tracking Your Order
When your order ships, you’ll receive a shipping confirmation email with a tracking number. You can use this information to follow your package’s journey until it arrives at your door.
Issues with Delivery
If your order is delayed, lost, arrives damaged, or you have any questions about shipping, please contact our support team at your support email. We’re here to help!
Additional Information
• Some items may ship separately for faster delivery, with separate tracking numbers provided.
• For changes to shipping address or order updates, please contact us as soon as possible after placing your order.
Thank you for shopping with Sakura Nova. Fast, secure, and reliable shipping is part of our promise to you!
Returns and Refunds
Your satisfaction is our top priority! If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility
• Only orders shipped within the United States are eligible for returns.
• Items must be unworn, unwashed, and in their original condition with all tags attached and original packaging.
• We do not accept exchanges. All eligible returns will be refunded to your original form of payment.
Return Process
1. Initiate a Return:
• To request a return, contact us within 7 days of receiving your order (as shown by your delivery tracking).
2. Return Shipping:
• Return shipping is the responsibility of the customer unless the item is defective or there was a shipping error.
• We will provide return instructions after confirming your request.
3. Return Timeframe:
• Items must be shipped back within 7 days of your return request approval.
Non-Returnable Items
The following items are final sale and non-returnable:
• Swimwear
• Bodysuits
• Intimates/Lingerie
• Jewelry
• Beauty products
• Face masks
• Sale items and gift cards
Refunds
• Once your return is received and inspected, we will process your refund within 5–7 business days.
• Shipping and handling fees are non-refundable.
• Refunds are issued to your original payment method.
Important Notes
• Orders returned not meeting the above criteria may be declined or subject to a 20% restocking fee.
• Orders containing multiple shipments: Your return window begins once the final package in your order is delivered.
• We reserve the right to update this policy at any time for compliance with our fulfillment partners.
• International orders are not eligible for returns, unless there is a quality issue.
How to Start a Return
Contact our customer support team at your support email with your order number and reason for return, and we will guide you through the process.
Thank you for shopping with Sakura Nova. We’re here to help and ensure your experience is seamless every step of the way.